At Kathleen Online Shop, your satisfaction is our priority. We want you to love every purchase you make for your little ones. Please read our refund policy carefully before placing your order.
Returns & Exchanges
We accept returns and exchanges within 7 days from the date of delivery, provided that the item is:
- Unworn, unwashed, and in its original condition
- With all original tags and packaging intact
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
The following items are not eligible for return or exchange:
- Items that have been worn, washed, or altered
- Sale or clearance items
- Items damaged due to improper use or care
Defective or Wrong Items
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order. We will arrange a replacement or full refund at no additional cost to you.
How to Request a Return
To initiate a return or exchange, please reach out to us through our official contact channels with the following details:
- Your order number
- Photos of the item(s)
- Reason for return
Our team will respond within 1–2 business days to guide you through the process.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days via your original payment method.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by us.
Thank you for shopping at Kathleen Online Shop. We appreciate your trust and support! 💛